Returns & Refunds
We accept returns of unopened, unused retail tea within 30 days of delivery. Please contact us before sending anything back so we can provide the correct instructions.
How to request a return
Email juniper.farms.25@gmail.com with your order number, the item you want to return, and the reason. Approved returns are completed by mail. Returned products must be unopened and in resalable condition.
Refunds
After an approved return is received and reviewed, we will process an eligible refund to the original payment method within 5 days. Your bank or payment provider may require additional time to post the credit. Original shipping charges are generally nonrefundable, and return shipping is the customer’s responsibility unless the item was damaged, incorrect, or otherwise our error. We do not charge a restocking fee.
Exchanges
We do not accept exchanges. To choose a different blend, return an eligible unopened product and place a new order.
Damaged or incorrect orders
Contact us promptly with photos and order details. We will work with you on a replacement or refund.
Partner orders
Café and wholesale orders follow separate partner terms, including a 5-business-day window for damage or incorrect-item claims.